Refund Policy

Customer satisfaction is our top priority. Should you have any concern with the purchased items, we will happily exchange the item or refund the purchase price to the original form of payment, aside from cash, within 10 days upon receipt of shipment. We consider receipt of shipment based on the shipping carrier’s delivered date.

  • All items for returns and exchanges must be unused, unopened and in new condition and include the original receipt or other valid proof of purchase. Opened products are not eligible for return/exchange.
  • Customers are responsible for return/exchange shipping fees. 
  • Packagexpert, Inc. will need to inspect the returned/exchanged items before issuing a refund.
  • We do not accept returns & exchanges for international orders. We apologize for the inconvenience.

Please mail the return to the following address:

Packagexpert, Inc.

Attn: Return Department

8424 Santa Monica Blvd.,#A-240,

West Hollywood, CA 90069

Our team will inspect the returned item(s) before issuing a refund. Refunds can take up to 2-3 weeks to process. If you have any question, please feel free to contact our dedicated Customer Care team at